The power of communications: Why clear messaging builds stronger brands

By: Leif Payne, Account Manager

Ever noticed how some brands seem to have it all together? Their messaging is clear, their tone is consistent and whether you see them in the media, on socials or in a sales deck – everything clicks.  

That’s no accident – it's the effect of solid communications. 

Why B2B communications matter

Communications can make or break a business. In the B2B world, it shapes how customers, investors and the media perceive your brand. When done well, it builds trust, strengthens reputation and supports every PR and marketing effort. When done poorly, it can create confusion, damage credibility and weaken your wider PR and marketing efforts. 

Strong communications are essential for brand success. When your messaging is consistent, clear and rooted in business values, it builds trust and sets you apart from competitors. But, get it wrong, even the best products or services can struggle to cut the mustard.  

What defines ‘good communications’? 

Good corporate communications aren't about flashy slogans or throwing jargon into every sentence. At the core, it’s about making sure the right message reaches the right people in the right seats.

Here are three hallmarks of strong B2B communications: 

• Clarity: Your audience should instantly understand who you are, what you do and what it matters. No second guessing. 

• Consistency: Whether it’s a press release, LinkedIn post or media interview your messaging should sound like it's coming from one unified brand voice.  

• Authenticity – good comms reflects personality and business values, they should almost feel human-centric and not robotic (especially in the era of AI domination). 

  
  

When these elements work together, communication stops being an afterthought and becomes a growth driver. 

Common mistakes 

Even the best brands slip up sometimes and more often than not, it’s the basics that trip them up. Here are a few common pitfalls: 

Going too technical or jargon-heavy 

It’s tempting to cram in every impressive stat, acronym or industry term – especially if you know your product inside out. But if your audience has to work to understand you, you’ll lose them. As a PR, this is particularly tricky when working with a new client and you’re trying to fully immerse yourself within the brand.  

Inconsistency across channels 

Your PR says one thing, your social channels say another and your website says something else entirely. Is this your business?  

Inconsistent messaging confuses audiences and dilutes impact. Every touchpoint or piece of copy, no matter its importance or size, should feel like it’s coming from the same hymn sheet. 

How communications align with brand values 

Communications aren’t just about what you say as a business, it’s a reflection of the business identity. Evert message, campaign and post should reinforce brand values. 

When messaging is anchored in clear values, it builds credibility. People can sense when a brand is being authentic versus when it’s just saying what it thinks people want to hear. The strongest brands don’t just talk about their values; they live them through consistent, clear communication. 

This alignment also builds trust. Whether you’re responding to a crisis, announcing a key business milestone or engaging on social media, a value-driven approach gives your messaging clarity and directions. 

Where PR fits in 

Strong communications don’t happen by accident – they're shaped by strategy and that’s where PR is adding to the mixing bowl. 

A ‘good’ PR team acts a bridge between your brand and outside world. They help craft clear messages, keep them consistent across every channels and make sure they reach the right audiences. 

A ‘great’ PR team goes deeper. They don’t just deliver the messages – they’re there from inception to help shape the narrative. They ensure your communications reflect your values, anticipate how they’ll land and find creative ways to amplify them. From securing coverage that builds credibility to advising on wider strategy, they make sure your business is visible to customers in a way that’s authentic and impactful. 

That’s why many brands invest in dedicated brand messaging workshops – to bring teams together, clarify the vision and build a shared language that underpins every press release, campaign and social post. It’s a practical way to turn big ideas into clear and consistent communications. 

When done well, PR turns good communications into real business impact. It amplifies your message, strengthens reputations and gives your brands a clear, confident voice. 

If you’re looking to sharpen your messaging and ensure your communications truly reflect your brand, Jargon is here to help.